Managed Print Services Puts Costs in the Can

Most office output devices are not being managed and enterprises are missing opportunities to control assets and costs. To help track, manage, and improve the total cost of ownership of output environments, we have access to new managed print software tools and services.

These services and software allow us to help customers effectively manage their office output devices in order to drive costs down and productivity up. Most office output devices are not being managed by their enterprises today, so many companies are missing huge opportunities to truly control costs, reduce unnecessary assets, and drive efficiency.

These new software programs and streamlined services combine our document management expertise along with our office consulting services to give customers significant advantages in the race to cut costs and improve productivity.

For example, typically, very few companies understand how much they’re spending to support output devices for TCO, including consumables. Managed Print Services can help your company decide things such as where to move a device, when to take it out of service, and whether color or multifunction machines are needed.

The data mining from all the devices on a network helps lower TCO and manages devices more effectively. Managing and supporting devices for all companies on a global basis is possible – from clients with as few as 1,000 devices to upward of 40,000 devices.

Why Buy from a dedicated copier dealer?

Independent copier Dealer (American Duplicating) vs. Large National Corporations/Direct Operations.


Independent Regional Dealer (American Duplicating) vs. Large National Corporations/Direct Operations.

Over the years it has become more apparent to the independent dealers throughout the country, that we carry a distinct advantage over our counterparts on the direct side of the business. In just about every aspect the Independent Regional Dealer has the upper hand when it comes to penetrating the market place and supporting the end user. But the question is WHY?

The answer is straightforward and logical. If you think about it the manufacturers are committed to one brand, and their focus is to keep the factories running. The direct operations carry a production-centric focus, while the independent dealer carries a customer-centric focus. That focus may occasionally equate to a slight advantage in pricing for the direct operation, but the ultimate result is diminished customer service.

The independent dealer is closer to the customer! American Duplicating dispatches our service techs from Pennsauken NJ. A branch operation could be dispatching technicians from a call center in Mumbai India. As an entrepreneur, customer service matters on a whole different level. It’s a matter of survival; it’s all we must offer! The local dealers are not insulated from the needs of our customers and employees. We take a poor customer experience personally…

While independent dealers need to make a profit, we are not beholden to shareholders and directors that are uninvolved in the day to day needs of the customer. Direct operations make decisions at a very high level, usually in a vacuum, without consideration of the customer’s best interest. Their local managers have little if any authority, and are basically babysitters for the branch.  No matter how much they may want to do the right thing, often they are prevented from doing so if it conflicts with corporate policy.

The independent can react quickly. Decisions are made on a local level. A decision that can take weeks or months to get approved in a large corporate environment can be made in days or perhaps hours at American Duplicating. The local entrepreneur realizes that a short-term loss to correct a customer experience will often be rewarded with long term customer loyalty. Compare tenure of the employees. You will find without fail that the average independent dealer has a much more stable, long term workforce in place to support the customer base.

The ultimate example of the advantage an independent, locally owned dealership has over a direct operation comes when you see the results on an acquisition. In almost every case you see an exodus of both talented employees and customers. Seldom does an acquired dealership live up to the reputation it established as an independent.

For your consideration,

American Duplicating Products Inc.

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